Policies

At CCLCS, we believe in providing our services with dignity and respect for all people. We are committed to overcoming barriers that can prevent people from fully accessing our services.

Please view any of the following policies (links will open a PDF in a new browser window):

  1. Accessibility Policy
  2. AODA Customer Service Standard
  3. Code of Conduct (anti-discrimination; anti-harassment)
  4. Sexual Assault and Sexual Violence Policy and Protocol
  5. Privacy Policy

If you require any further information, or would like to view the document in a different format, please contact the Downtown location (see below).

Feedback

Your feedback is important to us. If you would like to comment on any of our policies or practices, or if you have a question or concern about accessibility, email us at [email protected] or use the contact information below. For details regarding feedback procedures, click here.

CCLCS reviews and updates its policies and website regularly or as required.